SAP Customer Relationship Management (CRM - Functional)

10 Days ₹ 0 Start from 13-Jul-2020 Course timing: 9am-5pm

Course Summary

CRM - Functional training upgrades the skills needed by the large and mid sized organizations of different sectors.

This  training explains how a Customer Relationship Management (CRM) application supports an organization in many ways including automating, organizing,and synchronizing various operations covering customers, business partners, sales, marketing, and operations.

You will earn functional capability by learning through different scenarios and the associated practical solutions on CRM module.


No formal pre-requisites is required, based on your own interest to learn.


After completion of this training you will understand:

Detailed understanding of ERP, SAP, and CRM
How to create Business Partners (BP) and manage the associated functions
How to define Organizational Model (OM)  and understand its concepts
How to define hierarchies and assign attributes to the employees accordingly
How to handle queries, prepare quotations, prepare sales order, and customize sales transactions
How to manage data flow in business transactions
How to prepare marketing campaign plan, define its attributes, and execution strategy
How to Illustrate lead management
How to maintain service cycle and Customer Interaction center (CIC)


  • SAP Customer Relationship Management (CRM - Functional)Complete interactive and Hands on learning experience .
  • Fee

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